Refund policy

Checking orders
Before placing an order on our website, we ask everyone to please check their purchase and all information is correct, such as name, address, telephone number and the goods in the shopping cart. The more people who check their orders, the faster we can get delivery.

When receiving an order, check that the products have not been damaged during transport. If you order makeup brushes, check that the bristles are stuck and that the shaft does not come loose. Should you discover deficiencies, please take a picture of the brush and email us info@hickap.com . Do not forget to write with your order number and we will arrange to send out a new product. In most cases we will need to get the defective item back, so we ask you not to use the brush.

Undo a purchase
To undo a purchase email us with the order number in question. If it is in direct connection with the placing of the order, this is usually a concern. If, on the other hand, it takes a long time from the time you place the order until you want to cancel the purchase, your order may already be packed and sent. Our warehouse will do everything they can to stop the order but may in some cases already have time to ship. Our warehouse handles thousands of orders every day, so sometimes it can be difficult to stop an order that has been lying around for a long time.

If an order has been sent or you have received your order and want to cancel your purchase, this is of course fine. Read more under right of withdrawal. Keep in mind that shipping cost return and the cost of return will be deducted from the amount refunded. Even if the regret is done with only a few hours from the order. The cost of stopping an order that has already been shipped is higher than a return cost.

The right of withdrawal still applies only to unused brushes and products.

Complaints
Unfortunately, careless handling can occur in shipping, which can lead to the product's service life being shortened. We also do not know how they are handled after receipt. Therefore, we like to see that you check your products carefully when receiving / unpacking so that nothing happened during shipping. When buying make-up brushes, you should also check extra during the first 30 days from receipt and take care of the brushes frequently. Should hidden damage occur, they do so during normal frequent use for the first 30 days. We can then send out a new item or refund up to and including the value of the product. Note! Shipping costs are not normally reimbursed. Should hidden defects appear after 30 days, we can only offer replacement value up to and including the value of the item on future purchases, so-called store credit.

To check their goods, see above under the heading "Checking orders"

Contact us
We hope that everyone is satisfied with our products and in communication with us. To simplify things for us, we ask everyone to provide the order number that you may need. has questions about together with his name. If someone else ordered, please enter that person's name as well.

Prices and payment
Each item is stated with price including VAT. In the shopping cart you can see the total price including all fees, VAT, shipping and payment. All customers from Norway, on the other hand, do not pay VAT directly, but VAT and customs duties are added afterwards. Payment terms are specified in the shopping cart depending on the chosen payment method.

Shipping terms are specified in the shopping cart depending on the selected shipping method.

Private Policy
When you place your order with us, you provide your personal information. In connection with your registration and order, you agree that we store and use your information in our business to fulfill the agreement with you. According to the Personal Data Act, you have the right to receive the information we have registered about you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or deleted. In that case, contact us by e-mail.

Deliveries
The delivery time is stated in the shopping cart under the respective shipping method. If an item has a different delivery time, it is stated next to the respective item.

Uncollected packages:
If you have chosen cash on delivery as a method of shipping, your goods will remain in the mail for four weeks. Uncollected goods are returned to us. For all packages that are not redeemed, we reserve the right to charge you costs for return shipping, handling fee and handling fee, currently SEK 150

Exchanges
All exchanges are handled as a return where the amount of the item is credited and you as a customer can place a new order.

Refund obligation:
We shall, if you have exercised your right of withdrawal, repay what you have paid for the item as soon as possible or no later than 30 days from the day we received the item or, if it is a service, the message that you have regretted. You must pay the return costs yourself when you return the item. We always pay the return cost for sending back so-called replacement goods.

Cookies
This online store uses cookies according to the Electronic Communications Act, 25 July 2003. A cookie is a small text file that is stored on your computer and which contains information to help the online store identify and follow users. Cookies are available as session cookies and as cookies that are stored permanently on your computer. During your first visit to the online store, your browser will be assigned a session cookie that is unique and used to not confuse you as a user with other users. In order to use the online store, you should allow cookies in your browser. This type of cookie is only used to give you as a visitor a better experience and support and does not store any personal information about you. Cookies can be deleted. This online store uses cookies, for example, to keep track of your shopping cart, your settings and which pages you have visited in order to give you a better customer experience and support.

.